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1. Copyright

Copyright @ 2009. Rates Watch (Proprietary) Limited (“Rates Watch”) Intellectual Property Rights. The entire content of this site, including text, graphics, logos, icons, designs, colours, layout and trademarks is the intellectual property of Rates Watch and as such protected by South African and International Intellectual Property Law.

2. Privacy relating to personal data

Please feel free to download our Privacy Notice here.

3. Sharing of property-related information

Rates Watch reserves the right to draw upon and to use all and any property-related information captured by it during the user registration process, all information extracted from researching sales of properties comparable to that/those of the user, as well as its own conclusions drawn therefrom regarding the value of the user’s property.

4. Security

This website contains content provided by third parties and hyperlinks to other sites. While every precaution is taken to ensure that the Rates Watch site is virus free, no warranties can be given in this regard, and moreso, in regard to material received from users of our site and sites to which this site is hyperlinked. Thus, Rates Watch accepts no liability for damage resulting from the use of this site, nor from the use of hyperlinks.

5. Disclaimer

Although Rates Watch will use its best efforts to provide accurate, up to date and truthful information on this site, neither Rates Watch nor any of its directors, employees, agents, associates and clients make any representations or give any warranties whether express, tacit or implied as to the operation of the site, the information, content, materials and products included and available from this site. Rates Watch, its directors, employees, agents and associates will not be liable for any damage of whatsoever nature arising or resulting from the use of or inability to use this site or the information contained hereon, including but not limited to direct, indirect, incidental, punitive and consequential damages.

6. Agreement

The information contained on this site is an invitation to do business and not an offer. If you forward an offer to Rates Watch, Rates Watch shall indicate its acceptance thereof by return mail. Furthermore, neither the user’s act of registering as a user of Rates Watch’s website nor the user’s request for a screening of its property/ies constitutes an instruction to Rates Watch to lodge an objection to the relevant local authority on the user’s behalf.

Rates Watch acts herein as an agent for its respective associates and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant associate and you.

7. Editorial Control

With reference to the content provided by third parties and hyperlinks to other sites, Rates Watch does not screen or filter such content or the other sites or information available from other sites and therefore does not accept any liability for defamatory, illegal or criminal content contained on those sites. We encourage our users to report any infringement, illegal or criminal content found on any of the sites available through links from this site in order to investigate whether such a links should be removed.

8. Applicable Law

This site is created, maintained and controlled from the Republic of South Africa and as such the laws of the Republic of South Africa and the jurisdiction of the South African Court govern this User Agreement and the use or inability to use this site.

9. Change to User Agreement

Rates Watch reserves the right to make changes to this site and this user agreement at any time without notice.

10. Refunds Policy for Rates Watch (Pty) Ltd

We can process refunds only for services directly requested from and fulfilled by Rates Watch.

How long does it take to receive my refund?

Refunds are requested after we receive and process your request. If you are due a refund for services not rendered, a refund will be issued when you contact us about your product issue.

You should expect to receive your refund within two weeks, the time it takes us to process your request once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the request.

How will my refund be issued?

If you paid by...

Your refund will go to...

... after your return is processed

Credit card

Debit card

Bank account

Bank account

Up to 10 business days

Up to 10 business days

Bank account

Bank account

Up to 10 business days

How are refunds calculated?

The amount of your refund depends on several factors:

Services that was requested and not performed by Rates watch qualify for a refund.

A refund can only be made for the maximum amount paid for the services to be rendered.

If after reading this information, you feel that the amount of your refund was incorrect, please contact us.